 |
 |
 |
QUESTION
How does Heritage Optical ensure it will provide quality
customer service?
ANSWER
No other vision care provider is
more responsive to employer and employee needs than Heritage
Optical. To ensure quality customer service, we continually
monitor our provider network and evaluate customer satisfaction.
Our Quality Assurance Program includes managing provider
quality through an aggressive internal desktop and on-site
provider audit program. Full-time auditors monitor network
statistics, claims submissions and customer satisfaction
with providers. Periodic site visits are made to network
providers as well. Heritage also administers independently
audited, quarterly customer satisfaction surveys.
<
Back
|
| |
|
|
|
|
